Do you ship to my country?
Yes we ship worldwide.
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How do you ship the products?
To provide the fastest and most reliable service to our customers, we work with FedEx & DHL Express.
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How soon will I receive my order?
Our team is workingĀ 24/7Ā to process and ship your orders as fast as possible. Each order is processed withinĀ 24-48Ā hours (during business days).
Due toĀ high demandĀ on promotion items, orders currently take 1 to 7 days forĀ worldwide delivery from the date of shipment.Ā
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Where does it ship from?
Our products areĀ handmade and shipped from Turkey.
Do you guarantee delivery?
We guarantee that your order will beĀ shipped to the address you provided on time 100% or weĀ return your payment.
Please make sure to add all the information regarding your address details and contact information. It is highly recommended to add a phone number for the courier to reach you for your delivery.Ā
Issues related to missing address/contact information, local regulations such as customs clearance, and held packages due to customer related issues are the sole responsibility of the customer.
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How can I track my order?
As soon as we process your order, you will automatically receive aĀ tracking codeĀ via email or smsĀ (please verify your spam/junk mail). It will include all the instructions you need and aĀ web linkĀ so you can alwaysĀ check the status of yourĀ package.Ā Ā
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Important note:
Creative Home is not responsible for missing / incorrect address information. All orders are shipped to the provided address using a trackable service such as FedEx and DHL. Customers are responsible for any lost / non delivered packages due to missing / incorrect address information. This is why we strongly suggest entering contact details such as email and phone number for delivery.
