Do you ship to my country?
Yes we ship worldwide.
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How do you ship the products?
To provide the fastest and most reliable service to our customers, we work with FedEx & DHL Express.
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How soon will I receive my order?
Our team is workingĀ 24/7Ā to process and ship your orders as fast as possible. Each order is processed withinĀ 24-48Ā hours (during business days).
Due toĀ high demandĀ on promotion items, orders currently take 1 to 7 days forĀ worldwide delivery from the date of shipment.Ā
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Where does it ship from?
Our products areĀ handmade and shipped from Turkey.
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Do you guarantee delivery?
We guarantee that your order will beĀ shipped to the address you provided on time 100% or weĀ return your payment.
Please make sure to add all the information regarding your address details and contact information. It is highly recommended to add a phone number for the courier to reach you for your delivery.Ā
Issues related to missing address/contact information, local regulations such as customs clearance, and held packages due to customer related issues are the sole responsibility of the customer.
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How can I track my order?
As soon as we process your order, you will automatically receive aĀ tracking codeĀ via email or smsĀ (please verify your spam/junk mail). It will include all the instructions you need and aĀ web linkĀ so you can alwaysĀ check the status of yourĀ package.Ā Ā
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Important note:
Creative Home is not responsible for missing / incorrect address information. All orders are shipped to the provided address using a trackable service such as FedEx and DHL. Customers are responsible for any lost / non delivered packages due to missing / incorrect address information. This is why we strongly suggest entering contact details such as email and phone number for delivery.
